FAQ
Frequently Asked Questions
How to determine the shoe size?

Measure the length and width of your foot and compare it with the size chart on our website. If the size is not indicated, contact customer support.

What delivery methods does your service offer?

For delivery of goods, we offer the following methods: email, mail or courier delivery. The choice of delivery method depends on your location and preferences.

How to make a return?

If the size or model of the product does not fit you, you can return it within 14 days after receiving it. The return process is carried out through the 'Return' section on our website.

What discounts and promotions do you offer?

We regularly offer discounts and promotions on various products and categories. Follow the news on our website so as not to miss any special offers.

How to determine if the shoes fit my style?

You can determine the style of shoes by the material, color, details, and purpose. If you don't know which style suits you, contact customer support for advice.

What materials are used in the production of your shoes?

Our products are made from a variety of materials, such as leather, polyurethane, lace, metal, and others. Pay attention to the characteristics of each product on our website for detailed information about the materials.

How to determine if the shoes are worn out?

The shoes are worn out if their appearance has changed significantly, for example, if the seams are worn out or the entire product has become uniformly smooth. If you are not sure, contact customer support for advice.

How to properly care for shoes?

To maintain the quality and durability of shoes, it is recommended to clean them regularly, use neutral care products, and avoid leaving shoes in direct sunlight or on the bed.